Returns and Exchanges
Unfortunately, We can not accept returns or exchanges as this piece is handcrafted specially for you under request. We hope you order consciously and love all your RÊVER jewelry.
If you have any questions, please contact us at firstname.lastname@example.org and we will try to resolve them before starting the purchase process.
If you want to change the size of your ring, we offer a free size change service during the 30 days after your purchase. Contact us at email@example.com and follow the instructions below.
- Securely pack your merchandise. You are responsible for properly packaging, labeling and shipping the items.
- Attach our address to your return package.
- Please note that you will be responsible for the cost of shipping. RÊVER is not responsible for returns lost in transit, so we recommend including tracking and insurance for your protection.
- As soon as we have received the piece, we will proceed to change the size. You will receive an email confirming the size change and our Customer Service team will contact you to organize the new shipment.
Please, note that this process may take a few days as we have to adjust the ring to the new size in our workshop
Remember that we will not be able to change the size of personalized rings with engraving.
Taxes and duties may apply for Non-EU orders.